Scope
This policy explains how we collect, use, share, and protect personal information when you use our website, contact us, purchase our products/services, or interact with our social media embeds (e.g., Instagram). It applies to all visitors and customers in South Africa and may also apply to visitors from other regions.
The information we collect
We collect information in the following categories:
a) Information you provide
- Contact details (name, email, phone, company, message content)
- Order/booking details (billing/shipping info, items ordered, special instructions) (if applicable)
- Account details (username, profile data) (if applicable)
- Marketing preferences (email/WhatsApp consent choices)
b) Information we collect automatically
- Device and usage data (IP address, browser type, OS, pages viewed, time on page, referring URLs)
- Cookies and similar technologies (see Cookies section)
c) Information from third parties
Social media platforms (e.g., Instagram embeds may load content and set cookies)
Payment processors (e.g., PayFast/PayPal/Stripe) provide payment confirmations—we do not store full card details
Analytics providers (e.g., Google Analytics)
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How we use your information
We process personal information to:
Monitor performance, prevent fraud, ensure security, and comply with laws
Provide and improve our website, products, and services
Respond to enquiries and provide customer support
Process orders/appointments and deliver items/services (if applicable)
Send service messages (order updates, policy notices) and, with consent, marketing communications
Lawful basis for processing (POPIA)
We process personal information on the following grounds:
Legitimate interests (website security, analytics, improving services), balanced against your rights
Consent (e.g., newsletter opt-ins, certain cookies)
Contract (to supply goods/services you requested)
Legal obligation (invoicing, tax, record-keeping)
Sharing your information
We may share information with:
Business transfers if we restructure, merge, or sell assets, in which case data may transfer as part of the transaction.
Service providers / Operators who help us run the website and business (hosting, email, analytics, payment providers, couriers). They are bound by confidentiality and security obligations.
Regulators or law enforcement where required by law.
We do not sell your personal information.
International transfers
If our providers host or process data outside South Africa, we take steps to ensure appropriate protection is in place that is substantially similar to POPIA protections (e.g., contractual safeguards).
Retention
We keep personal information only as long as necessary for the purposes described above and to comply with legal, tax, and accounting requirements. Typical retention:
Marketing data: until you unsubscribe or withdraw consent
Enquiries: up to 24 months
Orders/invoices: up to 5–7 years (legal requirement)
Security
We use reasonable technical and organisational measures to protect personal information (HTTPS, access controls, least-privilege practices). No system is 100% secure; notify us immediately if you suspect unauthorised use of your data or account.
Your rights (POPIA)
You have the right to:
Complain to the Information Regulator (South Africa)
Access the personal information we hold about you
Delete personal information (subject to legal retention limits)
Object to certain processing, including direct marketing
Withdraw consent at any time (this won’t affect prior lawful processing)
Correct inaccurate or incomplete information
Cookies & similar technologies
We use cookies to make the site work, remember preferences, measure performance, and personalise content. You can manage cookies via your browser settings and, where implemented, our cookie banner.
Types of cookies
- Strictly necessary: site functionality and security
- Performance/Analytics: understand usage and improve site
- Functional: remember preferences
- Marketing: measure campaigns and social embeds
If you disable certain cookies, parts of the site may not function properly.
Children’s information
Our website is not directed at children under 18. If you believe a child has provided us with personal information without consent, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date will reflect the latest version. Material changes will be highlighted on this page or via email where appropriate.
